Click on questions to reveal answers.
DO YOU ACCEPT MY VISION INSURANCE?
We accept: VSP, EyeMed, MES, Anthem, Blue Cross Blue Shield, Cigna Vision Metlife. Not sure what vision insurance you have (or if you even have vision insurance?) - don’t worry - our friendly team is here to help you maximize your benefits. Give us a call or email and after a few short questions we can check your eligibility and benefits for the year. To look up the specifics of your plan, we’ll need your: First and last name (or your Unique ID Number, if you have one) Date of birth The last 4 digits of your social security number. If you are a dependent on somebody else’s insurance plan, we will need your first and last name and the following information of the primary insured person whom you are under: First and last name (or their Unique ID Number, if they have one) of the primary insured Date of birth of the primary insured The last 4 digits of the social security number of the primary insured
WHAT DOES MY INSURANCE COVER?
Most insurance plans will offer discounts and/or copays to help you pay for the exam and purchase glasses or contact lenses. To get an accurate idea of what your insurance plan will contribute, please contact us so we can look up your individual plan. To look up the specifics of your plan, we’ll need your: First and last name (or your Unique ID Number, if you have one) Date of birth The last 4 digits of your social security number. If you are a dependent on somebody else’s insurance plan, we will need your first and last name and the following information of the primary insured person whom you are under: First and last name (or their Unique ID Number, if they have one) of the primary insured Date of birth of the primary insured The last 4 digits of the social security number of the primary insured
DO YOU ACCEPT FSA/HSA?
Yup! Purchase your contact lenses and eyewear with your FSA or HSA funds to maximize your savings.
WHAT IS DILATION AND WILL I NEED TO HAVE MY EYES DILATED AT MY EYE EXAM?
Certain diseases such as Diabetes, High Blood Pressure, Glaucoma, and Macular Degeneration can quietly manifest detrimental changes in the back of the eye. Even if you do not feel any changes or symptoms, there may be sight-threatening problems within the eye that are only detectable by examination. That is why it is important for the Doctor to assess the health of the back of your eyes. Dilation is the standard way to visualize the inside of the eye. Special eyedrops are applied that enlarge your pupils so that the doctor can see into your eye. These dilation drops have side effects that last for roughly 3-5 hours. You will be more sensitive to light and your near vision (and occasionally your distance vision) will be blurry. If you would prefer not to be dilated, there is a newer technology - Digital Retinal Imaging - that makes it possible to take a highly detailed photograph of the retina without the need for dilation. These high resolution images get saved to your electronic health record and can travel with you throughout your life, serving as a permanent record of your eye health. They can always be referred to when tracking potential changes or problems that may occur in the future. You can opt to perform digital retinal imaging for an additional charge of $30.
WHAT IS A CONTACT LENS FITTING AND WHY DO I NEED ONE EVERY YEAR?
A contact lens fitting builds off important information discovered during the comprehensive eye exam such as the prescription that you need to see clearly and the shape and curvature of your eyes. Using that information, we can find and fit a contact lens that will be suitable for your visual needs. Once an ideal fit is found, you will be sent home with the lenses to try them out. After 1-2 weeks, you will return to the clinic for a follow-up appointment with the Doctor to see how you are doing with the fit, comfort, and vision of the lenses and to address any concerns you may have. If everything looks good and the eyes look healthy, your contact lens prescription will be finalized and is good for up to one year (per CA state law). Contact lenses are small pieces of plastic that rest on your eyeball for up to 16 hours a day. The warm, moist environment of your eyes makes it a very inviting place for bacteria to grow. Bacterial infections can be painful and sight-threatening. It is very important that proper hygiene and handling is followed when inserting, wearing, and removing the lenses. A yearly exam is necessary not only to renew the contact lens prescription but more importantly, to make sure that the eyes are staying healthy with continued contact lens use.
WHAT IS THE COST OF A CONTACT LENS FITTING?
A contact lens fitting is an optional cost on top of your comprehensive eye exam. The fee for the contact lens fitting covers: Measurements and evaluation of contact lenses on eyes All diagnostic contact lenses All necessary follow-up visits Some eye conditions such as astigmatism, presbyopia, or keratoconus make fitting a contact lens more complex and thus cost a bit more.
CAN YOU MAKE GLASSES WITH A PRESCRIPTION I GOT FROM SOMEWHERE ELSE?
Yes of course! As long as the Rx has not expired, we’d be happy to use it to make glasses. If the Rx is close to the expiration date, then depending on the circumstances we may recommend that you get an updated Rx if there’s a good chance that your vision may have changed.
CAN I PUT MY NEW PRESCRIPTION IN MY CURRENT FRAME?
If you have a frame that you just absolutely adore (and congratulations on finding "the one"!) then we can certainly try to put your new your new updated prescription in your current frame. Keep in mind though that if the frame has had some wear/tear and is not as strong as it used to be, it may suffer may not be suitable for the lens replacement process and it may break during assembly (:crying emoji:). Your optician will assess the strength of your frame and let you know if it's a good candidate.
DOES IT MAKE A DIFFERENCE WHAT MATERIAL MY SPECTACLE LENS IS MADE OUT OF?
There are more lens choices now than ever before! Just like you get paralyzed when you see 30 different brands of ketchup in the supermarket, you might feel a little overwhelmed by all the lens options available to you. That's totally normal! We get it - you just want to see. That's why we're here. The good news is that every lens material has it's own specific use, and we are here to guide you towards the ones material that fits your Rx best. For example, CR-39: Great optical clarity, but best suited for low Rx’s only. Higher Rx’s will be too thick and heavy. Polycarbonate: Thin material and excellent strength, great choice for kids and other people who are tough on their glasses. Used in safety glasses. Trivex: Great optical clarity and excellent strength, combines the best of both qualities of polycarbonate and CR-39. High-index: The thinnest material to allow even those with high prescriptions to have beautiful, thin lenses without that "coke-bottle" look If that all sounds like a bunch of mumbo-jumbo, don't worry, our expert opticians are here to help you find the material that works best for your particular Rx.
WHAT IS MY PD?
The PD (Pupillary Distance, also known as the distance between your two eyes) is an optical measurement that is performed by the optician when he/she is fitting you for eyeglasses. An accurate PD measurement is essential to get the best vision and comfort while wearing your new glasses. Our trained, professional opticians are happy to provide that service for you for our customary fee of $40. Or if you’re more of a DIY-er, there are many great tutorials online that can show you how to do it yourself.
I ORDERED GLASSES ONLINE, BUT I’M NOT SEEING CLEARLY THROUGH MY GLASSES, CAN YOU TAKE A LOOK AT THEM?
Unfortunately, we tend to see this a lot. If you can’t see well through your new online glasses, the first step is to send your glasses back to the online manufacturer to make sure that they are made correctly. Most of the time, the lenses will be made incorrectly, and the manufacturer will be able to catch the defects when they go back through and carefully double check their measurements. If the original manufacturer has already checked the glasses thoroughly and nothing appears wrong with the construction of the lenses, then you can bring them to us and we will triple check that the glasses are made correctly and make any adjustments to the prescription, if needed. We want you to see clearly and comfortably!